FAQs

FAQs – Frequently Asked Questions

When will my order arrive?
We generally deliver all orders in 7-21 working days, even though most of our deliverables arrive with 10 - 14
working days. This is because there might be occasional delay due to customs clearance processes, which
are totally out of our control.
How can I track my order?
When your order is shipped, we will immediately send you an email containing a tracking number. Using this
number you will be able to know where is your item and when it is going to arrive to you.
In case you did not receive this email, please email us at info@example.com.
Will I have to pay any duties and taxes on top of my order?
This depends on the area you are ordering from. If you order from Europe, for instance, you will be charged
with VTA duties. In other words, you will be liable for all import duties, customs and taxes.
Please be aware that example.com does not have any control for any duties, customs and taxes levied by
the country your order is being shipped to. We cannot advise you what the cost will be as these charges can
vary according to country.
Since these fees are not computed nor applied to orders by example.com, please contact your local customs
office to find out more information if you are unsure of the charges.
What if the item I received is damaged or faulty?
We always work hard to ensure that all items are of the highest quality and guarantee to our customers a
great brand experience. However, if you have a concern with a faulty or damaged item, please email us
at info@example.com, so we can urgently review the matter and find the best solution for you.
What is your returns policy?
We offer 7-days after delivery hassle-free return for your items.
The item/s must be in original condition. Item/s must not have been used in any way. Unfortunately, we
cannot accept any returns that do not meet above requirements.
example.com offers a full refund (item price excluding original shipping cost).
All returns must be sent to our warehouses in the United States and Europe. However, the address where
you should send the return will be sent to you when you contact us for a return at info@example.com.
How do I request a return?
To initiate a return, simply email us at info@example.com using the same e-mail address you used to order
the item. We will send you the address you need to use to send back the items.
Once we receive the items, you will receive your refund (item price excluding original shipping cost).
example.com cannot be held liable for the loss of the items during the return process. We recommend using
a registered post service to return goods, and keeping a record of the tracking details.
Does example.com deliver worldwide?
currently, we deliver to (write the countries you ship to). We have collaborated with variety of shipping
companies to guarantee reaching our customers easily.
How much does delivery cost?
(We deliver your items for free). This depends on the item and the amount of money you spent on your
purchases. However, in the shipping page you can see the details about the shipping processes and costs.What payment methods does example.com accept?
Currently we accept (Credit Cards and PayPal payments). If you would like to use a different payment
method, our team will assist your request!
Please contact us directly at info@example.com to arrange the payment.
Is it safe to purchase online from example.com Store?
Absolutely! example.com uses variety of technological security methods to ensure a safe payment for our
customers. In addition, our privacy policy indicates that we do not store any credit card details nor do we
share your personal information with any third party.
However, if you are still concerned with placing your order, please contact info@example.com and we will
contact you regarding an alternative method to place your order!
How can I contact you?
To reach our team you can use the 24/7 Live Chat on the website, or email us at info@example.com